Here are some
common questions
about Boxigo

On Boxigo’ s vendor's page, click on the “Join Boxigo” button. Fill out the registration form. Boxigo will get back to you after an internal review. After approval, a business development representative will help you through the rest of the process.

Once you have registered with us, go to the home page, under the login, select “Vendor login”. Enter your credentials, and you are good to go. In case, you have not yet registered, complete the registration, and then login.

Good Revenue, 24/7 exposure, online presence. The best part, you have full control over your profile i.e., number of moves completed, customer reviews, any additions services provided. Based on your profile information, customers can decide to book services with you.

Boxigo does not control pricing. You get complete independency on the pricing. No two moves are alike! If you need help regarding pricing, please contact your vendor support.

When you have a booking from Boxigo, you will receive an email with all the information about the job request. Log-in to accept. You can also sign up for our text alerts, to accept a booking from phones.

Before the move day, you will receive an email confirming the details of the move and providing you the contact details of the customer. Check the details and inform your move coordinator if there is a need for any change.

The morning of the Boxigo move, print out the latest move plan, (the customer may have changed their inventory overnight). Give the crew the latest move plan and the BOL (bill of lading). Inform the crew that it is a Boxigo job and that they do not have to collect any money, rather that they need to follow all BOL guidelines. The crew must follow all Boxigo procedures, this way we can ensure speedy and complete payment.

Submit the BOL to Boxigo for payment. Make sure the BOL is signed and initialled appropriately (see sample BOL). Email a copy to support@boxigo.in. Pictures of BOL must be clear. If not, it will not be accepted.

Boxigo wants to make sure movers are compensated quickly and accurately. We also want to make sure the customer is charged accurately. To do so, all paperwork must be accurate. Please follow the guidelines to ensure that everything is processed quickly.

The guaranteed price is subject to change in the following conditions:

• • Changes to the move plan: Any items/services not listed on the original booked move plan (including extra inventory, stairs, the addition of assembly/disassembly, packing/unpacking, etc.) For any extra inventory items, you need to write in the BOL.


• • Extra Service Fees: Fees for services, including Shuttle Truck, and Wait Time must be written down on the BOL. Since only you can determine these conditions, the price is set and included on the BOL. Inform and explain the charges to the customer and have them sign next to it.

For items not listed on the Boxigo provided move plan, add the items on the BOL, and have the customer sign next to them. Add the extra items on the notes/services section of the BOL. If there are more items than will fit on the BOL, you can write them on a separate piece of paper and have the customer sign that document as well.

If for any reason the customer does not want to sign the BOL, immediately call Boxigo’s customer service and they will reason with the customer on your behalf.

All claims by customers must be handled by the moving company’s claims department. Boxigo will assist in any documents needed for the same.

Yes, we encourage communication between the customer and the packers and mover. To ensure transparency, you have access to the customer’s name, phone number, and email id.

Please Email copies to support@boxigo.in. Pictures of BOL must be clear. If not, it will not be accepted.

Once you submit the BOL, a mover support representative will confirm that they have received your submission. If there are no adjustments (extra items in move plan) to be made Boxigo will send the payment as soon as possible. In case, there are adjustments to be made, the representative will collect the second payment from the customer and send the final payment to you.

Note: The payment is processed, once we receive the BOL, barring changes to the Move Plan; the payment turnaround time is usually 1 week, but no longer than 30 days.

Boxigo collects all payments for the move, except for any tip the customer wishes to pay the movers.

Cancellation of any booking requires a minimum of 24 hours prior notice. We levy a minimal charge to cover any subsequent administrative expenses.

If a customer cancels the move in less than 7 days to move date, the cancellation charges are as below.
(We levy cancellation charges only on token amount = Rs.1500 per booking).

Boxigo and the mover will split the cancellation fee, minus all payment gateway charges.

In case, Boxigo is unable to collect payments on the adjustments made on the move day, Boxigo’ s legal department will send the customer an “Outstanding Payment” notice to collect the payment.

If you are unable to perform a job that was booked on Boxigo, immediately notify Boxigo. A business development representative will help walk you through the next steps.

Boxigo ranking is based on several factor's including but not limited to, reviews, customer interaction, Job performance.

If a customer finds you on Boxigo and wants to book directly with you, you should always direct them back to Boxigo and book with our company online.

Yes, we have customers and mover support open on the weekends. Please call or email us with any questions.