We have answered a few common questions that you may have. If you don't find your query on the list, feel free to contact us directly.Contact Us
Boxigo is a simple and reliable service provider alternative to traditional packers and movers. It seeks continuously to refine the experience of house shifting through technology that not only streamlines the booking process but also ensures customers are matched with the most-qualified packers and movers in your city.
Booking your move through Boxigo is progressively simple and saves you time and cash! Simply enter your relocation details to get quotations from different packers and movers.
If you book your move through Boxigo, your mover must adhere to the Boxigo Service Standards, so rest assured that your move will be handled with care and respect.
The Boxigo’s Move Planner and Shifting Expert will always assist you along the way before, during, and after your move
Boxigo guarantees ease of moving, by matching you with the best packers and movers at affordable rates. All our vendors are trusted and reliable and are specialized in handling cargo with efficiency.
The quotation price doesn't change unless your move changes. Prices may vary during the lock-in period based on availability. However, if you book your move with any one of the packers and movers by paying some token advance, your price and slot are guaranteed. Also, we help smooth over any tensions you have with your mover and find a resolution as quickly as possible.
We're not just a website, but a team of people here to help you in every step of the move
Boxigo partners only with registered packers and movers who are completely vetted by us and meet our policy standards. Our partners are verified for their experience, reliability, and accountability. Packers and movers with a minimum of three years' experience are registered with us.
Have any questions? We have a robust team behind the scene that make(s) the wheels turn. Connect with us via Live Chat, phone, or email.
Before your move, you will be assigned to a Move Planner interface to assist in planning your move with the right packers and movers. During and after your move, you will be guided by the move co-ordinator.
Yes. We will create a profile from your phone number/email and generate a One Time password (OTP). You can always log in to continue from where you left, check the quotes, and book a move.
We are fully functional in Bangalore and Hyderabad for local shifting and long-distance relocation across these cities.
Currently, we don't serve international relocation.
Boxigo can facilitate moving only a part of your house too.
To optimize your costs in long-distance moves, we insist you book for a shared truck where your belongings will be safely moved along with others’ belongings too.
In the case of local moves, moving a few items within the city is optimal in a dedicated vehicle of a size suitable to your load size. In case of too many items, we suggest you opt for any courier service to avail of cheaper costs.
In case of few items, we suggest you to opt for any courier service to avail of cheaper costs.
Boxigo's Shifting Partners are equipped with all kinds of vehicles suitable for your relocation.
The possible vehicle sizes are:
Yes. You can always make a tentative move date and get quotations or book a slot with one of the packers and movers to avail guaranteed prices. Please read the cancellation policies or change of move date.
Yes. Our shifting partners facilitate you with storage spaces that are safe and secure. You can store your items until your new home is ready. Our experts will guide you with several options and free offers for storage, based on the choice of your movers.
With our smart move planner, we monitor the prices of our packers and movers regularly, to keep them competitive. Our norm is to provide affordable and best prices for the services offered.
It's easy! You can add your preferred list of items under the "Add Custom Item" option.
All our listed packers & movers provide necessary packing supplies for your shifting.
We have a ground team, skilled enough to assemble/disassemble your furniture. This is included in our package.
Please note: It is important to know whether, any of your electronic appliances require authorized dealer's technical support, to make its transportation safe. You need to organize it before your move date, as this is essential, and these electronic appliances are covered either by a warranty or a service contract.
We understand that your move requires a lot of planning. However, sometimes, you may have to change your move date. We are flexible in helping you with the rescheduling option for your move at your will.
But, the prices and availability of the packers and movers may vary with your new slot. Boxigo stands beside you, providing the best service.
If you do not have an approved residence yet, you can still book your move with Boxigo. Just mention the tentative locality you are planning to reside in and book your move with us. Read our storage policies and offers before booking your tentative stay.
Boxigo has not provided such an option on the website as of yet. However, the move coordinator will assist you with such a requirement if requested. Charges apply to any additional services.
We are committed to protecting your privacy. Authorized employees within the company, use information collected from individual customers only on a need to know basis. Once your move is booked through Boxigo, your contact details will be shared with the packers and movers or when you opt for a house survey. We consistently track our systems to ensure the best possible service to our customers.
Boxigo has covered all possible list of relocation items on our website that you may consider to move. There is no need for house survey hassle unless absolutely necessary. A request will be raised from our end in the event of certain queries on your load size.
To get the best rates and availability, we recommend booking your packers and movers 10 to 15 days prior to your move day. We also suggest you book your packers and movers ASAP once you receive the quotations, to avoid any odds of availability or price fluctuations on the packers and movers end.
We recommend you to book your move at least forty-eight hours in advance. We will try our best to get your last-minute move on the road. Simply plan your move by selecting the soonest possible date and let us know when you would prefer to move. We'll coordinate with available packers and movers to get you moving.
You can update the inventory until it’s been reviewed. Once reviewed, you need to contact our customer support for any further changes.
Boxigo has tied up with multiple packers and movers which provide quality services. When you opt for full/premium packing with any mover, Boxigo ensures that all your items will be packed using good packaging material. Certain insignificant items (such as plastic chairs) that do not require profound packaging can be loaded as it is.
Our shifting partners have safe and insured storage spaces where you can store your household items until your new home is ready. You will be guided by your shifting expert about the options and free offers for storage based on the packers and movers you choose.
Boxigo always insists it’s customers to opt for Insurance to avoid any unforeseen circumstances or any unavoidable situations. It is sincerely suggested for you to buy insurance if you are moving long-distance. In case of local moves, we leave it to your choice.
We strongly believe in providing you the best prices with the right packers and movers for the right services. All our vendors thrive to give out their version of the best prices. To maintain transparency, we recommend you to choose the best prices as per your convenience.
Keeping in mind the general essentials in house shifting, Boxigo has bundled the following services as one package for which you will receive quotations from our partnered packers and movers:
All packers and movers adhere to our All-in package and provide quotations for the same furnishing transparent information of charges for each service they provide. Availability and charges in the quotation vary for different packers and movers and for different services. Also, the prices will be inclusive of GST (if applicable) and no extra charges will be levied for the items mentioned.
It's Easy! You can add your preferred list of items under the "Add Custom Item" option.
Some things that are not automatically included in the Boxigo All-in 1 package are additional services (professional packing, storage, insurance, Home services like AC uninstallation/installation etc.). You can always add these to your Move Plan if you'd like.
Nothing to do! Time to say goodbye to your locality. A confirmation mail will be sent to you with the vendor details. Please check the details and inform your move coordinator if any changes are to be made.
As our valued customers, you should expect your movers to arrive on time. They will handle your belongings, with care, and respect. Professional etiquettes will be followed. Boxigo will be monitoring every move of the vendor. You can reach out to our move coordinator in case of any inconvenience.
We completely understand if you cancel your move for valid reasons. However, you may incur cancellation charges depending on the date of the cancellation. To know more details of your cancellation and refund please refer to our customer terms and condition on boxigo.in
We understand that your move requires a lot of planning. However, sometimes, you may have to change your move date. We are flexible in helping you with the rescheduling option for your move at your will. But, we cannot assure you of the availability and price variations of the slot on your new move date with the packers and movers. Boxigo stands beside you, trying to providing the best services.
We are here working for you! We're not just a website but a team supporting you to relocate smoothly. As an ethical team, we ensure that we deliver our services as promised. Boxigo confirms with your selected movers and sends an email to you a day prior to your move with the complete details.
If the packers and movers don’t show up at all, report to Boxigo immediately. We will assist you by resolving this issue with the utmost priority. Boxigo will do a full refund of your prior payment if you wish to discontinue our services.
Your mover will contact you a few hours before your move slot. You have no restrictions to call your mover directly or seek updates from your move coordinator.
With the confirmation details mailed to you the day prior to your move day, the specifics regarding the trucks will be mentioned as well. The same details will be furnished on your dashboard on the Boxigo website.
If your packers and movers cancel your booking, Boxigo will reach out to other movers right away to find a replacement that matches your quotation to the nearest.
Constantly, our move coordinator will update you with other best options. An email will be sent across with the costs and availability of the movers after we cross-check all the details with them. You can always chat, email, or call us if you have any queries.
Yes. You will be asked to make the full payment at the EOD of your relocation. You can either pay it online or to the mover directly in cash. Please inform your move coordinator regarding the same.
Yes. You will be asked to make the payment of the pending amount on your move day itself. You can either pay it online or to the mover directly in cash. Please inform the Move coordinator about the same.
In case of any damages caused to your items during transit or the movers’ negligence, please report to Boxigo immediately.
Sending an email to support@Boxigo.com with appropriate pictures of the damages is recommended to ensure you have a proper paper trail. Boxigo will take necessary action to get your items replaced/repaired or any settlement.
Boxigo guarantees that our movers treat you and your items professionally, with courtesy and honesty. If any problems occur, we advise you to report Boxigo immediately to get prompt solutions.
Boxigo will email you a feedback survey form to rate them with your experience with the vendor. Please check your inbox/spam folder or just login to our website and rate us. Do not forget to share your feedback.
Any valid suggestions would help us serve you better.
Depending on our policy and terms & conditions, we will process your refund. Once your refund is initiated and approved, you will receive the money in 4-7 business days by your authorized bank account. For further details regarding the refund policies, do check our website boxigo.in
Yes. You will be asked to make the full payment at the EOD of your relocation. You can either pay it online or to the mover directly in cash. Please inform yourmove coordinator regarding the same.
In case, if you find any damages caused to your items during transit or due to movers negligence, please report to Boxigo.
Sending an email to support@Boxigo.com with appropriate pictures of the damages is recommended to make sure you have a proper paper trail. Boxigo will take the necessary action to get your items replaced/repair or any settlement.
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