Storage Terms & Conditions for Customers

1. Definitions

• "Bulky Items" - Items stored based on area measured in square feet, unable to fit in Storage Boxes.
• "Collection Date" - The date specified for collecting your Storage Boxes and/or Bulky Items.
• "Customer Account" - The account opened through our site to access services, identified by an account number.
• "Stored Items" - Products in Storage Boxes and/or Bulky Items.
• "Return Request" - Your request for returning Storage Boxes and/or Bulky Items from storage.
• "Storage Box Items" - Items stored in Boxigo's Storage Boxes.
• "Storage Box" - Boxigo's provided storage boxes.
• "Person" - A natural person, corporate or unincorporated entity.

2. REFERENCE:

• A reference to a party includes its successors or permitted assigns.
• A reference to a statute or provision is a reference to the amended or re-enacted version. It includes any subordinate legislation made under that statute or provision, as amended or re-enacted.
• Any phrase introduced by "including", "include", "in particular" or similar shall be construed as illustrative and not limiting the preceding words.
• A reference to "writing" or "written" includes emails.

3. ORDER PROCESS:

3.1 You can order Services through our website or by phone, following this process:

• 1. You shall either
  • a. Follow the procedure on our site;
  • b. Call +91 917969495553 and follow operator instructions; or
  • c. Email support@boxigo.in with your contact info for a call-back to make an "Enquiry".
• 2. If you don't have a Customer Account during the Enquiry, you'll provide personal details to automatically create one.
• 3. You'll select a password to access your Customer Account. Keep it confidential and inform us if it becomes known to others.
• 4. In the Order Form, provide the name, address, phone, email etc. of a Nominee who can receive your items if you pass away or cannot be reached.
• 5. Once we receive your Enquiry, based on complexity and resources, we'll either:
  • a. Send an Order Confirmation; or
  • b. Send an Enquiry Confirmation while assessing further (not legally binding).
• 6. Once assessed with allocated resources, we'll send an Order Confirmation confirming:
  • a. Your order is accepted; and
  • b. Specific service performance time/date (making it an "Order")

This Agreement and the Order are legally binding once the Order Confirmation is sent. Each Order incorporates these Terms as a new, separate contract. However, for Bulky Items, it only becomes binding once the team agrees to accept them onto the vehicle.

4. STORAGE SERVICES

4.1 The following terms apply to Storage Services included in your Order:

• 1. Delivery of empty Storage Boxes will be to the address listed in your Order at no extra charge.
• 2. If nobody is present at your address at the time of delivery, it will be considered a ‘NO SHOW’ and a corresponding fee will apply. You may contact us to reschedule another delivery. Please note that if the first redelivery attempt fails for reasons beyond our control, we may refuse further attempts and cancel the Order without issuing a refund.
• 3. The Storage Boxes should be filled by you with the intended items. Our team will then barcode and seal the boxes at your location before loading them onto our vans.
• 4. Should you need to store large items, we ask that you provide a list and description in advance. Our team will then barcode each item on-site before transport.
• 5. Both the sealed boxes and large items will be stored in designated areas at our facility.
• 6. We store items as they are presented, without additional verification.
• 7. For collection and delivery:
  • a. You must specify in your Order the dates for box delivery and item collection, along with preferred time slots. Collection will occur within seven days of box delivery.
  • b. Our team will collect the Storage Boxes and large items during your specified time slot. If our staff must wait longer than 30 minutes, extra charges may incur.
  • c. Billing for storage begins on the collection date.
  • d. A ‘NO SHOW’ fee will apply if no one is available at your address during the scheduled collection time.
• 8. If we need to make another collection attempt through no fault of our own, an additional fee may apply. Like with delivery, if the initial recollection attempt fails, we may cancel the Order without a refund.
• 9. Items will be stored until we receive a return request from you through our customer portal.
• 10. Storage is billed monthly.
• 11. Upon receipt of a return request, we will deliver the items to the specified address. If the delivery attempt fails because no one is available, a ‘NO SHOW’ fee will apply, and monthly storage fees will continue.

4.2 You have the option to have empty Storage Boxes collected within 20 minutes of your items being returned. Our team will remove the items at your address and retrieve the empty boxes.

4.3 Retaining Storage Boxes beyond the agreed-upon time without following section 4.2 guidelines will result in additional charges.

4.4 Please be aware of the following regarding the handling of Storage Boxes and Items:

• a. The specific pick-up and return addresses must be detailed in the Order. Changes to the listed addresses may require our written approval and could incur extra charges.
• b. We will not deliver or collect items outside of our specified delivery postcodes unless we have agreed in writing to do so.
• c. If your address has an elevator, we can deliver or collect items on any floor the elevator services, as long as the items fit in the elevator. Without elevator service, we can handle items up to four floors above or below ground level. Our team has discretion to operate beyond these limits, potentially at an additional charge.
• d. Delivery and collection times are estimates and are not guaranteed.
• e. A signed confirmation slip will be required upon collection or return as proof of service completion.

4.5 You are responsible for:

• 1. Ensuring access, including parking, for our team to perform services.
• 2. Being present or appointing an authorized representative during service times.
• 3. Providing current contact information in your Customer Account.
• 4. Properly packing items to prevent damage or injury.
• 5. Correctly sealing Storage Boxes with provided tamper-proof seals.

4.6 Items not classified as large must be packed into a Storage Box. We do not accept other types of containers.

4.7 Clients are expected to dismantle any furniture prior to our team's arrival. We are not responsible for damage that may occur during dismantling.

4.8 Storage Boxes should not exceed 25 kg, and large items should not exceed 100 kg. We reserve the right to refuse items exceeding these limits.

5. STORAGE ITEMS & TITLE WARRANTY

5.1 By using our services, you confirm that you own or are the legal custodian of the items to be stored, and you have the authority to agree to these storage terms. You also confirm that these items comply with all relevant laws and do not infringe on any third-party rights, including intellectual property. You guarantee you have obtained the necessary permissions from the item's owner for storage purposes.

5.2 It is your responsibility to ensure all taxes and duties on the items are paid. You agree to cover any such expenses that we might incur on your behalf.

5.3 Any infractions of customs regulations concerning your items are your liability, and you will compensate us for any resulting damages, legal proceedings, costs, or claims.

5.4 We reserve the right to refuse service if the items:

• a. Do not meet this Agreement's standards, or
• b. Pose a risk to the safety or security of any person or property.

5.5 Items must not include:

• a. Perishables or food,
• b. Living creatures,
• c. Weapons, firearms, or ammunition,
• d. Items emitting fumes or odors,
• e. Precious items like gold, silver, jewelry, currency, or precious metals/stones,
• f. Illegal substances or items acquired illegally,
• g. Flammable or combustible substances, or
• h. Any toxic, hazardous, or prohibited items.

5.6 We or our contractors may inspect storage boxes and contents if:

• a. We suspect the presence of prohibited items,
• b. Required by law or authority, or
• c. To prevent harm to persons or property.

5.7 If items contravene our policies:

• a. We may open, return, or dispose of them at our discretion,
• b. You will be liable for any associated costs.

5.8 Acceptance of Bulky Items for storage is at our discretion and may incur additional fees. If we reject a Bulky Item, the Order remains valid for other accepted items.

6. USE OF SERVICES RESTRICTIONS

6.1 You must not:

• a. Misuse our services or website,
• b. Use our services for illegal or fraudulent activities,
• c. Disrupt our services, or
• d. Resell or sublicense our services without written consent.

7. RISK AND INSURANCE

7.1 Our Storage Boxes remain our property and are to be used in accordance with this service Agreement.

7.2 You bear the risk for the items at all times. Risk for the Storage Boxes transfers to you upon delivery and reverts to us upon collection.

7.3 Our liability is limited to a specified amount per storage box or space for the collection, storage, and return of items.

7.4 Liability coverage is limited unless you opt for additional insurance by signing an Excess Valuation Declaration.

7.5 Claims must be accompanied by original invoices and documentation as required by the insurer.

7.6 Electronic items will be cataloged with details like serial number and year of manufacture.

7.7 Valuations for antiques must be certified, and valuation costs are borne by you.

7.8 For vehicle storage, provide the original insurance policy and a copy of the vehicle registration.

7.9 Items must be categorized within the storage boxes or space, for example, crockery, clothes, etc.

8. PAYMENT AND CHARGES FOR SERVICES

8.1 Storage Services are billed monthly on a recurring basis with advance payment as follows:

• a. Initial charges for storage are due on collection day.
• b. Subsequent monthly charges are due within the first 7 days of each month.
• c. Full payment for the month of item return is due upon submission of a Return Request.

8.2 Charges listed do not include taxes.

8.3 Additional services or items will incur extra charges.

8.4 Payments must be made in full, without deductions except as mandated by law. We may offset any amounts owed to us against payments due to you.

8.5 We reserve the right to adjust monthly storage rates annually based on the prevailing market rates for comparable storage spaces.

9. FAILURE TO PAY CHARGES FOR SERVICES

9.1 Late payments will accrue interest at 24% per annum from the due date until payment is made.

9.2 If you fail to pay any sums due, including interest ("Debt"), we're relieved from all responsibilities concerning the items which remain at your risk. We'll exercise a lien over the items until full payment of the Debt.

9.3 Upon lien execution, we're authorized to:

• a. Inspect the items within the Storage Boxes.
• b. Retain or dispose of items as outlined in clause 9.2.

9.4 In the event that the Debt in respect of the Storage Services is not paid within 60 days after its due date for payment, the following shall apply:

• 1. we may sell the Items and transfer all ownership to the Items to any third party, provided we shall give you notice of 10 days in writing of the amount of the Debt at the date of the notice and that if the Debt is not settled by paying outstanding sums together with interest within 10 days of such notice, we will sell the Items;
• 2. we may use the proceeds of sale to pay first the costs incurred by us in selling the Items, secondly in paying the Debt and interest, and to hold any balance for you (with no interest accruing to you on the balance), such balance (if any) to be returned to you within 30 days of the sale of the Items. If, having made reasonable efforts to contact you, we have not been able to return the balance to you, we will hold such balance for a maximum of six months without accruing any interest, after which we shall retain such balance and you shall not be entitled to claim it;
• 3. if the proceeds of sale are insufficient to discharge all or any part of the costs of sale incurred by us and the Debt, you must pay any balance outstanding to us within seven days of a written demand from us. Interest will continue to accrue on the Debt until payment has been made;
• 4. we may sell the Items by any method(s) reasonably available to achieve a selling price reasonably obtainable in the open market, taking into account the costs of sale;
• 5. if the Items cannot reasonably and economically be sold (for any reason whatsoever) or they remain unsold despite our efforts, you hereby authorize us to treat them as abandoned by you and to destroy or otherwise dispose of them at your cost; and

9.5 You're responsible for all costs incurred in the Debt collection and sale process, including auction, removal, cleaning, and administrative expenses.

10. LIMITATION OF LIABILITY

10.1 We're unaware of the stored items' value; we recommend insurance for coverage beyond our offerings. Upon item return, promptly notify us of any loss or damage.

10.2 Our Services are for personal use only, not for commercial purposes; we're not liable for business-related losses.

10.3 We're not liable for any indirect or consequential losses arising from this Agreement.

10.4 Liability for loss or damage is capped as per clause 7.3, related to the value of the storage space or the size of the bulky item stored.

10.5 Our total liability for any breach will not exceed limits set in clause 7.3.

10.6 All other warranties and conditions not detailed in this Agreement are excluded to the fullest extent permitted by law.

10.7 We're not liable for any obligations not fulfilled due to events beyond our control, but you remain responsible for ongoing charges. We will notify you and try to minimize service disruptions in such events.

11. INDEMNITY:

You agree to compensate us for any losses due to your violation of this Agreement or laws, including any claims, demands, liabilities, damages, and expenses incurred by us or associated parties. Furthermore, you agree to protect us against any losses or third-party claims due to legal disputes or ownership issues concerning the Stored Items.

12. USE OF PERSONAL INFORMATION:

12.1 Your personal data is handled in line with our Privacy Policy, which contains crucial terms pertinent to your use of our services.

12.2 Location-based services may be used to provide and improve the delivery of Stored Boxes and Items, with data collected and stored as per our Privacy Policy. Your acceptance of these terms implies consent to this data usage.

13. CANCELLATION AND REFUNDS:

13.1 You're entitled to cancel all or part of your Order 48 hours prior to the scheduled date. If payment has already been made, you can request a refund within 14 working days from the Order date.

13.2 Note that:

• a. Canceling the entire Order ends this Agreement but doesn't close your Customer Account.
• b. Partial cancellation doesn't end the Agreement, which remains active for the Order's uncancelled parts.

13.3 If eligible for a refund, we'll process it within 14 days post-cancellation, offsetting any dues from you. Refunds will be issued via the original payment method unless agreed otherwise, and no additional fees will be charged for the refund process.

13.4 Refunds do not apply to services already performed before we receive your cancellation notice.

14. OBLIGATIONS:

14.1 You must provide complete and accurate information in your Service Enquiry and purchase Services only if you're 18 or older.
14.2 We commit to delivering the Services with due diligence, skill, and upholding satisfactory quality in line with this Agreement.

15. TERMINATION:

15.1 These Terms bind you starting from the earliest of either your acceptance, use of a Service, or website access, and will continue for as long as you use the Service.
15.2 You can end this Agreement by:

• a. Submitting a Return Request for all stored items,
• b. Closing your Customer Account, or
• c. Exercising your full Order cancellation rights as detailed in clause 13.

15.3 We may immediately terminate this Agreement and/or your account if you:

• a. Fail to pay due amounts, including interest, on time, or
• b. Breach any terms of this Agreement.

15.4 We reserve the right to terminate this Agreement and/or your account for any reason, provided we give you a minimum of 7 days' written notice.

16. TERMINATION OUTCOMES:

16.1 Should this Agreement end for any reason:

• a. Promptly contact us to arrange for item return or Storage Box collection. Failing to do so within 30 days may result in us disposing of the Stored Items as detailed in section 9.
• b. Immediately settle any unpaid invoices and accrued interest.
• c. Expiration or termination won't affect either party's accumulated rights, remedies, or responsibilities, including damage claims for any Agreement breaches pre-dating the termination or expiration.
• d. Provisions intended to remain effective post-termination will persist.

17. CONFIDENTIALITY COMMITMENT:

Both parties agree to maintain the confidentiality of information shared between them. This commitment will outlast the Agreement's termination. Boxigo may disclose confidential information to authorities as required without prior notice to you.

18. COMMUNICATIONS:

18.1 Notifications to You:

• a. Notices from us will be in writing, delivered via registered email, personally, or by mail to the address or person designated.
• b. The address for receiving notices is the email or postal address listed in your Customer Account.

18.2 Notifications to Us:

• a. Written notices can be sent to us via personal delivery, mail, or email at support@Boxigo.com.
• b. The address for serving notices to us is as specified in the Terms.

18.3 Notice Periods:

• a. Notices are considered served when personally delivered, 48 hours after mailing, or at the time of sending an email, unless a delivery failure message is received.

18.4 You must inform us in writing of any changes to your account details, such as billing, contact information, insurance, or access details.

19. REASSIGNMENT AND OUTSOURCING:

19.1 We may transfer, subcontract, or handle our rights or obligations under this Agreement to third parties.

19.2 You must not assign or transfer your rights or obligations under this Agreement without our prior written consent.

20. CRUCIAL AGREEMENT CLAUSES:

20.1 We hold all intellectual property rights stemming from the Services or Storage Boxes.

20.2 The Agreement exists only between you and us, with no enforcement rights for third parties.

20.3 If any section is deemed invalid or unenforceable, the remaining sections stay effective.

20.4 Our rights remain intact if we refrain from insisting on your performance or delay in enforcing rights. Waivers on defaults are only valid if provided in writing and don't imply automatic waivers for subsequent defaults.

21. WEB LINKS DISCLAIMER:

We are not responsible for the content or accuracy of third-party websites linked to/from www.boxigo.in, nor for the representations of such websites. Visiting linked sites is at your own risk. We also do not endorse and are not responsible for any links provided to our website by third parties. Unauthorized links to our website do not imply any association with us and are subject to legal action.

22. TECHNICAL REQUIREMENTS:

We do not specifically endorse any software or operating systems to access our Website. Incompatibility with your device is not our responsibility. We may also update access requirements without notice, and ensuring compatibility is your responsibility.

23. FRAUD PREVENTION:

We screen orders for fraud and reserve the right to refuse processing due to suspected fraud or illegal activity. We may also cancel accounts or refuse shipments for similar reasons.

24. REFUNDS POLICY:

Refunds for storage services may be claimed if:
24.1 You are instructed to make a duplicate payment by our Customer Support for confirmation purposes.
24.2 The Company may assist with payment gateway issues but refunds for such issues are not guaranteed.
24.3 Refunds are not applicable for reasons other than the specified conditions.

25. WEBSITE AND SERVICE DISCLAIMER:

The service, including all content, software, and information, is provided on an "as is" and "as available" basis. We disclaim all warranties to the extent permitted by law. We are not liable for the uninterrupted or error-free operation of the service or its content. You are solely responsible for any damages to your device or data loss resulting from service use. We are not responsible for unauthorized access to the service or your account.

26. JURISDICTION:

These terms are governed by Indian law, with the exclusive jurisdiction of the courts in Bangalore.