We have answered a few common questions that you may have. If you don't find your query on the list, feel free to contact us directly.
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Boxigo offers an affordable, high-quality Relocation and Storage services.
Boxigo works with the best local professional moving companies to help pack and move your items into secure, commercial warehouses monitored 24/7. These professional movers are experienced, insured, and background-checked to ensure the best moving experience for you and your belongings.
We Pack At Your Home
Boxigo’s professional moving crews are happy to pack boxes and disassemble furniture, but most customers find it helpful to do some packing in advance. We recommend that you pack small and less-valuable items in advance of your move. No job is too big for the movers, but getting ready in advance will ensure that your Boxigo pickup is stress-free and as easy as possible.
We Pick It Up
Our movers will arrive at your scheduled move time. Smaller and less valuable items will be packed together into boxes while larger and more valuable items will be photographed individually before being wrapped and packaged. Have an item that you would like to make sure you can track individually? Make sure to point it out and the movers will make sure to photograph and box it separately. After the load is finished, the crew chief will review your Boxigo inventory with you to make sure everything is safe and accounted for.
Store in Our Space
Boxigo works with secure, commercial storage warehouses that are monitored and secured 24/7. These facilities are closed to the public, assuring that only professionals will be allowed on the premises. These warehouses are typically located outside of city limits in order to get you the best possible rates. The movers will carefully unload your storage from their trucks and organize your items to ensure that they are stored safely and efficiently.
We Return When You Need
You can track your stored items at any time – even during the move! Just log in to your Boxigo dashboard. Additional pickups and returns/deliveries are billed per mover per hour, with a one-hour minimum. We will return any item within 7 days.
Currently, we are operational in multiple hubs Bangalore, Chennai, hyderabad.
Just about anything!
Unfortunately there are some items we cannot accept for storage. A good rule of thumb is whether an item would be flagged by airport security. Chances are, that means we can’t store it either:
Boxigo provides a full-service storage experience at self-storage rates. Your rates for storage, pickups, and returns depend on how much and how long you store your belonging.
The square footage is calculated by the moving coordinator during the time of estimate based on the items list shared and it is recalculated when they pick-up your items and load them into the moving truck. This actual amount is based on how your items will be stored in the warehouse - typically items can be stored safely at a height totalling 5-7 feet.
The token amount is charged upon confirmation. And, at the end of pickup, your mover coordinator will review and confirm your inventory with you and you will be charged on the pro-rata basis on the first month of storage which would take within 3-5 business days. And you will get the subscription bill amount with-in the 1st week of every month.
If your needs for storage cancellation, please contact your Boxigo Team. If you have not yet met your minimum storage commitment, early termination fees may apply. We can schedule a return of your items within 7 days, but we advise giving as much advance notice as possible as availability can be more limited in periods of higher demand.
Breakdown of the payment schedule as follows:
You will receive mail and SMS to your registered email and phone number and also you can log in to the customer portal to view and pay your monthly invoices via the link: https://books.boxigo.in/portal/boxigo/login
It's important to make monthly payments by the specified due date to avoid penalties. Delayed payments beyond the due date may incur penalties of up to 10% of the outstanding amount. We will send multiple payment reminders to your registered email and mobile number before due date.
Additional Service |
Cost |
|---|---|
Hydraulic Cot Dismantling/Assembling Charges |
849/999 |
AC Dismantling/Assembling Charges |
999/1499 |
Engineering wood Dismantling/Assembling Charges |
850/999 |
Cupboard Dismantling/Assembling Charges |
|
- Single Door |
499/499 |
- Double Door |
850/999 |
- Triple Door |
999/1299 |
The movers will help you pack and move just about anything that you would like. Some bulkier or fragile items (pool tables, exercise machines) require special care and should be moved with speciality movers. Our movers do not move or store these items but are happy to provide recommendations. If you have anything that may require special arrangements, please contact the Boxigo Team.
Yes! They are included with your move. Your movers will bring materials for packing and wrapping at the time of pickup.
To schedule a pickup, just sign up at boxigo.in or contact the Boxigo Team and we will be happy to help.
To ensure security and privacy, we only use commercial warehouses which are closed to the public. Unfortunately, this includes you. However, we are always happy to return any items to you whenever you need them. We can return any items within 7 days, but if you need something even sooner, please let us know and we will do our best to help!
Yes! Please contact your Boxigo Team and we will be happy to coordinate this for you.
If their is major change in the list of Inventory other than mentioned list. There will be a revision in the estimate.
It is common practice that full gas cylinders, will not be stored in warehouses or storage facilities. Instead, they would be emptied before being stored. This is done for safety reasons, as storing full cylinders can pose a risk due to their contents.
You can request the delivery of stored goods by contacting your dedicated sales person, Move-co-ordinator or via email to support@boxigo.in
Yes, Transportation and unloading charges will be levied upon delivery of stored goods, and these charges will be billed separately at the time of delivery.
The customer must provide at least one week's advance notice for item delivery. Short-notice deliveries will not be accepted, as they can disrupt the service provider's planning and logistics.
Boxigo works with professional local moving companies to move your items into storage. These professional movers are insured, background-checked, and available to help with just about anything that you would like.
Your items are stored in secure, commercial storage warehouses that are monitored and secured 24/7. These warehouses are typically located within the city limits in order to get you the best possible rates. The movers will carefully unload your storage from their trucks and organize your items so they are stored safely and efficiently.
Your items are important to us! That’s why we work with only the best moving companies with exceptional quality standards when packing, moving and storing your belongings. In addition, we offer free of charge our Boxigo Satisfaction Guarantee.
Boxigo offers supplemental insurance for an additional fee. Please contact your Boxigo team for details.
Yes, for our storage service, KYC (Know Your Customer) is mandatory. Customers are required to provide 2 valid, government-issued IDs such as Aadhar and PAN cards. This complies with government regulations.
Providing identification is necessary to ensure compliance with government regulations regarding KYC procedures. It helps us verify the identity of our customers and maintain the security of our storage facilities.
You can provide your 2 valid, government-issued IDs like Aadhar and PAN cards either during the registration process or when storing items with us.
Yes, any alterations to the identification requirements will be communicated to customers. We ensure transparency by providing prior notification of any changes, allowing customers to comply accordingly.
Yes, we apply a 5-10% annual increase in storage charges to all customers.
The annual increase in storage charges is necessary due to rising real estate prices, which impact the cost of maintaining our storage facilities.
Yes, customers agree to this annual increment by engaging our storage services.
Prior notification of any fee changes will be provided to customers. Changes will be effective at the start of the fiscal year.
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